IT Support & Services Offered by ACITC

  • As you run a small business without the budget or need to employ a full time IT staff I am here to support you as a reliable and trusted source of experienced and non-bias IT advice and service. 
  • Over the last 4 years I have built partnerships with a number of clients (from 1 to 70 in staff).   They call on me for everything from password resets to full strategy, compliance and monitoring.  
  • I have taken clients through a redesign of the IT systems around the needs of the business today.   I build the solution to scale with the clients future needs as necessary.    Importantly we achieve a state of usability and reliability whereby the system starts to pay for itself.   
  • 99% of issues can be resolved remotely.    I have clients in the Midlands and others in Wales, extending around my home town of Taunton.
  • I offer agreed and bespoke SLA (Service Level Agreement) tailored to your needs; such as trading business hours vs 24/7 including weekend support.   
  • I can look after your servers or network assets.   In doing so these are monitored around the clock.  Early warning notifications and outages (although infrequent) are often resolved before my clients are even aware themselves. 
  • Users in the companies I support realise the value of working with me quickly.   Regular reviews turn up positive feedback and I continue to excel with my partners as we extract growing value from their IT investments. 
  • I have been awarded the Cyber Essentials accreditation and support my clients in attaining this and even the CE Plus.    I can help your organisation meet this standard.  
  • I am DBS enhanced.
  • I have a list of testimonials and case studies I can offer you.  

I have been working with Microsoft technology for over 15 years and most of this was in an Enterprise and Corporate environment.   I have also taken and passed Microsoft Exams. 

The new cloud based systems are simply amazing value when compared to how we used to build and host these services internally.  

Your business may already be using Office 365.   I can answer all the questions you have and show you how to maximise the investment you have made in your subscriptions.  

Some businesses can indeed lose the on-premise server and begin to work exclusively through the cloud.   Microsoft 365 offers a huge advantage to security and productivity from any device type.  

I have experience in migrating many clients to Exchange Online for hosting company email.   Teams, Onedrive and Sharepoint have all enabled clients to work in new ways and importantly track all the activity of their employees.   

Let’s discuss how we can migrate your business to Microsoft 365! 

Speak to me today about how I can help you move to this platform or indeed improve your usage of it. 

I work with the one of the best awarded ISPs in Britain; Zen. 

They provide the best value and customer service when it comes to DSL, Ethernet or Lease Lines.   

Zen are the Which! recommended provider, winning numerous awards for the way they serve their customers.  

I have experience providing unbelievable value in Mobile Broadband solutions.   We work with Netcelero systems to provide unbeatable value when it comes to offering reliable, failover capable, bonded or indeed secured Internet Access for your business using 4G from any network (even simultaneously).    We have case studies including one whereby an entire business runs off 4G in the middle of the Somerset countryside where reliable copper internet is impossible.     The experience is generally as good as any lease line at 20 or 30x the cost. (however this is no substitute for lease line in all cases). 

WIFI continues to be a problem for businesses.   Challenges with WiFi security, passcode sharing and unauthorised network access can be easily resolved with systems we design. 

I have lots of satisfied customers that have been impressed with the products I’ve installed to give them blanket coverage throughout any building.    Once you have the right network in your business you can reliably install any applications or services and hardware as necessary.   

I will help you flatten out all network issues guaranteed.  

My consultancy advice succeeds through my ability to converse with my clients clearly and objectively.   

I work with sole traders, small and medium sized businesses.   

The IT Support from me offers training, solution design, auditing, engineering or installation and procurement advice. 

I welcome ad-hoc queries too and if the job is quick n simple then I have been known to do this pro-bono.

Speak to me via email or phone and share your concerns or field your questions; lets see what we can help you and your business achieve today!

Review Feed from Google Business
ACITConsultancy
5.0
Based on 38 reviews
powered by Google
Guy Churchill
Guy Churchill
16:41 17 May 22
Called Ash to ask him to sort out my Sky boxes, they were not meshing and my internet was constantly dropping out, he was able to provide a solution meaning I could do away with the boxes and still have broadband and a fully working Sky, brilliant service and would definitely recommend.
Jane Skipper
Jane Skipper
11:30 18 Mar 22
Ash was quick, competent and knowledgeable. Initially we had some problems with the internet dropping out persistently after install, but Ash worked relentlessly to find and solve the problem at no extra cost. Now have far better provision than I’ve had before!
Rosie Hawkridge
Rosie Hawkridge
23:05 15 Feb 22
Really great service, our internet had completely stopped working and we were back up and running in a few hours with great speeds throughout our very old house!
William Lacey
William Lacey
14:26 14 Feb 22
Ash has completed an excellent install and at no time did I feel pressured into accepting additional upgrades. His advice was always extremely helpful in my decision making and his patience whilst I decided which route to go was exemplary. Highly recommend his services.
Andy Curtis
Andy Curtis
20:35 03 Feb 22
ACIT installed a 4G antenna in our farmyard where no broadband service was available. They were fast efficient and very professional
chris henry
chris henry
17:45 01 Feb 22
Having battled to find a solution to rural rubbish Internet and with the pressure of 2 adults working from home and 4 kids who believe the world ends without connectivity I set about finding a solution. I would love to enlighten you with the correct search term that found Ash but if you’re reading this then it’s moot anyway. I left a message he called back same day and we chatted through potential solutions. He does seem to know a fair bit. He pointed me at the Starlink option. Managed my concerns re latency etc but agreed to visit the next day to also explore 4g. I did my own research and realised I could get Starlink straight away which it’s rare. He still visited. We talked through options. He told me what it I needed and 6 days later I’ve gone from 7meg download & 1 Meg upload to 300meg and 18meg respectively. Is it Cheap? No. Is it worth it? Absolutely. Ash came out and helped install it. Sorted out the router location etc. Best money I’ve spent and not just on the kit but on Ash.
annie cox
annie cox
12:05 22 Jan 22
Ash was prompt, professional and friendly. He explained the job well: clearly and well-matched to my level of expertise. His work was speedy and tidy, and very reasonably priced. I will definitely use him again.
Jamie Bachelor
Jamie Bachelor
14:42 17 Jan 22
ACIT are a great outfit and Ash is always so informative and talks through all the work he does.It helps for those of us who are not so IT literate. He has in-depth knowledge and always has options/ solutions. I would recommend him to others.
Michele Hardiman
Michele Hardiman
11:53 16 Dec 21
We used Ash at ACIT to set up our work computer and have been delighted with the results of our new computer system and the security. Ash took the time to ensure we were able to operate it and continued to be there if we had any questions, often just checking in. We’ve been operating this for a year with great results. On a personal level I recently consulted about a laptop and found him to be extremely helpful.
Oliver Lewis
Oliver Lewis
14:57 26 Nov 21
Highly recommend ACIT. Ash carried out several surveys to evaluate 4G broadband in our rural location in Somerset. He was extremely professional and knowledgable throughout and could not recommend highly enough. Thanks again
Simon Ballantyne
Simon Ballantyne
14:35 05 Nov 21
Ash and the ACIT team are great, they have looked after our IT systems for 4 years. They are highly trusted and can work against the high cyber security demands we place on our systems and services.From Cloud and on Prem servers, network and Microsoft products Ash keeps us using best practice and our systems running smoothly.
James Hayden
James Hayden
10:30 05 Nov 21
Excellent service provided from Ash, can't fault him
Hab R
Hab R
05:01 28 Oct 21
Found Ash Cox through a web search for Somerset based IT assistance. quick to respond and came on site promptly as agreed (which is already unusual).He quickly identified the issue proposed a number of solutions. I liked he was aware of budget concerns at all times.In the end we arrived at an excellent set up which was to resolve major shortcomings in speeds both to our (rural) premises and the network within and ironed out some small niggles promptly no fuss.Only concern is he explains things very fast but then again we are perhaps not that up to speed.Would recommend him anytime.
Michael Redwood
Michael Redwood
11:24 26 Oct 21
Great experience with Ash. He is very knowledgeable, and responsive to all of our IT problems and his support to date has been excellent. Would highly recommend.
Tony White
Tony White
20:13 22 Oct 21
We have struggled with dreadful broadband connectivity in a remote location until Ash delivered us a superb solution. It is giving us great connectivity combining 2 providers with a high level of resilience at a affordable price. Ash gave great advice, delivered the solution quickly and continues to provide high quality support if required. Anyone with poor broadband and or difficult Wi-fi conditions should contact Ash, he will be the help you need.
Sian Collins
Sian Collins
13:52 22 Oct 21
Thanks very much to Ash for coming so quickly and providing accurate and professional advice on the best solution for our rural location that has been without broadband for ages. Very knowledgable, friendly and helpful would highly recommend.
Rob Phillips
Rob Phillips
17:14 24 Sep 21
Great service has helped build my care company
John Underwood
John Underwood
12:33 05 Sep 21
Very helpful and very knowledgeable. No pushy sales just straight forward guidance.Very highly recommended.
jon james
jon james
15:07 01 Sep 21
For years we suffered with the blue circle of doom until we had no hair left. We called 'experts' who mostly just did not turn up until we struck gold with Ash. He responded immediately and within a matter of days we had a plan to replace all three of our broadband's with a network based on starlink. Ash sourced everything we needed and came over to install . His knowledge of the equipment was second to none and within hours we had gone from speeds of 1 to 200 plus. Not only that he organised it so we could obtain this over our entire site - three separate buildings and a stable block! A thoroughly proficient and nice guy so much so he left us as a friend we thought we had known for years...a must!
Mike Palmer
Mike Palmer
09:40 16 Aug 21
I live in a remote area with appalling internet of sub 1mbps. Sky had told me no solution! I rang Ash who came out that same day and after surveying the house and location said I could get decent 4G or Starlink. I decided to future proof speed and went with Starlink. The dish came within a week and Ash installed a few days later. I now have speeds in excess of 150 mbps! Throughout house and garden which is 1 acre. This is transformational for our tv viewing and homework etc. We owe Ash a huge thank you for all he has done for us! I would highly recommend his services.
Beach junkey
Beach junkey
08:50 13 Aug 21
Ash absolutely put to bed years of BT rubbish internet. Being in a rural area, just 1mile from super fast broadband is frustrating & expensive to bring in.Ash came and done a free survey and found we could get double figure speed via 4g. It was a no brainier. He connected us up, troubleshot the Sonos that was being awkward and has left us with great internet with very few interruptions. All hail Ash! A superstar🙌🏻 Will definitely use agin if needed for expanding. Cheers 👌🏻👌🏻Before & after pics below. Enough said 👏🏻
Richard Bruce
Richard Bruce
16:19 17 Jul 21
Ashley helped us obtain a decent internet service where all others failed. From prehistoric dial up speed to a reliable 20+Mb service. Enough to keep us going until FTTP makes it into rural Somerset! Nothing to lose by having him round for a free site survey. Thanks Ash
Rupert Stuart-Baker
Rupert Stuart-Baker
13:59 03 Aug 20
Ash at ACIT Consultancy is excellent. He offers fantastic IT knowledge solutions, often bringing technology previously only available to large global companies. We have implemented many of his recommendations allowing Beach Baker's team to work seamlessly from any location. We really value Ash as our chosen IT partner and would recommend his services to other businesses.
Sam Summerton
Sam Summerton
11:28 29 Jul 20
Extremely competent and knowledgeable, quickly grasped our business needs and made helpful recommendations, quick response times and has made major improvements. Would highly recommend.
shaun davis
shaun davis
11:10 29 Jul 20
We have been using AC IT Consultancy a few years now, During the time we have been using them they have always been helpful, prompt Reliable and honest. They have been such a great asset to have at hand for on-premises support and were invaluable during the migration to hybrid systems. Their knowledge in network security, management and Microsoft 365 is second to none and has helped our business network move to the next level and saved us a lot of money and time.
Soussan Hosseini-Sech
Soussan Hosseini-Sech
17:28 03 Feb 20
Very efficient timely service. Knowledgeable, friendly and good customer service. Highly recommend.
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