IT Support & Services Offered by ACITC

• As you run a small business without the budget or need to employ a full time IT staff I am here to support you as a reliable and trusted source of experienced and non-bias IT advice and service. 
• Over the last 4 years I have built partnerships with a number of clients (from 1 to 70 in staff).   They call on me for everything from password resets to full strategy, compliance and monitoring.  
• I have taken clients through a redesign of the IT systems around the needs of the business today.   I build the solution to scale with the clients future needs as necessary.    Importantly we achieve a state of usability and reliability whereby the system starts to pay for itself.   
• 99% of issues can be resolved remotely.    I have clients in the Midlands and others in Wales, extending around my home town of Taunton.
• I offer agreed and bespoke SLA (Service Level Agreement) tailored to your needs; such as trading business hours vs 24/7 including weekend support.   
• I can look after your servers or network assets.   In doing so these are monitored around the clock.  Early warning notifications and outages (although infrequent) are often resolved before my clients are even aware themselves. 
• Users in the companies I support realise the value of working with me quickly.   Regular reviews turn up positive feedback and I continue to excel with my partners as we extract growing value from their IT investments. 
• I have been awarded the Cyber Essentials accreditation and support my clients in attaining this and even the CE Plus.    I can help your organisation meet this standard.  
• I am DBS enhanced.
• I have a list of testimonials and case studies I can offer you.  

I have been working with Microsoft technology for over 15 years and most of this was in an Enterprise and Corporate environment.   I have also taken and passed Microsoft Exams. 

The new cloud based systems are simply amazing value when compared to how we used to build and host these services internally.  

Your business may already be using Office 365.   I can answer all the questions you have and show you how to maximise the investment you have made in your subscriptions.  

Some businesses can indeed lose the on-premise server and begin to work exclusively through the cloud.   Microsoft 365 offers a huge advantage to security and productivity from any device type.  

I have experience in migrating many clients to Exchange Online for hosting company email.   Teams, Onedrive and Sharepoint have all enabled clients to work in new ways and importantly track all the activity of their employees.   

Let’s discuss how we can migrate your business to Microsoft 365! 

Speak to me today about how I can help you move to this platform or indeed improve your usage of it. 

I work with the one of the best awarded ISPs in Britain; Zen. 

They provide the best value and customer service when it comes to DSL, Ethernet or Lease Lines.   

Zen are the Which! recommended provider, winning numerous awards for the way they serve their customers.  

I have experience providing unbelievable value in Mobile Broadband solutions.   We work with Netcelero systems to provide unbeatable value when it comes to offering reliable, failover capable, bonded or indeed secured Internet Access for your business using 4G from any network (even simultaneously).    We have case studies including one whereby an entire business runs off 4G in the middle of the Somerset countryside where reliable copper internet is impossible.     The experience is generally as good as any lease line at 20 or 30x the cost. (however this is no substitute for lease line in all cases). 

WIFI continues to be a problem for businesses.   Challenges with WiFi security, passcode sharing and unauthorised network access can be easily resolved with systems we design. 

I have lots of satisfied customers that have been impressed with the products I’ve installed to give them blanket coverage throughout any building.    Once you have the right network in your business you can reliably install any applications or services and hardware as necessary.   

I will help you flatten out all network issues guaranteed.  

My consultancy advice succeeds through my ability to converse with my clients clearly and objectively.   

I work with sole traders, small and medium sized businesses.   

The IT Support from me offers training, solution design, auditing, engineering or installation and procurement advice. 

I welcome ad-hoc queries too and if the job is quick n simple then I have been known to do this pro-bono.

Speak to me via email or phone and share your concerns or field your questions; lets see what we can help you and your business achieve today!